Backed by a warranty and service
that's as good as our products.
TMAX Digital Inc. warrants this product against defects in material or workmanship for a period of one (1) year from the date of which starts with the date of original purchase (“Limited Warranty period”), at its own option either (a) repair your product with new or refurbished parts, or (b) replace it with a new or a refurbished product. TMAX Digital Inc. will incur no liability whatsoever to provide packaging for warranty items. Upon receipt of the warranty item, should it be determined that the packaging is insufficient, or the unit failed by a non-manufacturer defect TMAX Digital Inc may at its discretion, void the warranty. The consumer is responsible for the transportation cost to TMAX Digital Inc. A nominal handling fee does apply. You must receive a return authorization number before sending a unit in for service.
How to Obtain Warranty Service
Should it be necessary to contact Customer Support, call (800) 890-1288 or email us at firstname.lastname@example.org. You will be instructed on how your claim will be processed. Have pertinent information available including proof of purchase and an understanding of the issue.
You must retain the original bill of sale to provide proof of purchase. Call or email a customer support representative to assess the problem. No service or shipment will be accepted unless RMA # is provided to you and attached or printed to the shipping carton along with a copy of the bill of sale.
Customer shall be solely responsible for maintaining backup data necessary to replace Customer data lost or damaged from any cause.
This warranty is effective only if the product was purchased through an Authorized Retail Seller and the unit is operated in North America. You are responsible for all tariffs and taxes imposed to ship or receive warranty or replacement units to and from the U.S. Warranty extends only to defects in materials or workmanship and does not extend to cracked screens, damaged USB or DC ports or any other products that have been lost, discarded or damaged by misuse, accident, neglect, liquid damage, acts of God, such as lightning, improper installation, improper maintenance or modification. The Limited Warranty ALSO DOES NOT COVER damages of having been previously altered, modified, repaired or serviced by anyone other than the service facilities authorized by TMAX Digital Inc. to render such services. Warranty does not cover cosmetic damage or lost accessories. We may charge the customer for any service call made for anything not covered by the limited warranty. If you decline our service and wish to have the unit returned, you would need to either provide us a return label or pay TMAX for return charges. If there is no responses from the consumer after 45 days TMAX Digital will assume is abandoned and recycle the unit on the consumer's behalf.
This warranty gives you specific rights and these rights may vary from state to state. Some states do not allow limitation on how long the warranty lasts or exclusions or limitation of incidental or consequential damages, so the above may not apply to you.
Disclaimer of Warranty
EXCEPT FOR THE FOREGOING WARRANTIES, TMAX DIGITAL INC. HEREBY DISCLAIMS AND EXCLUDES ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO ANY AND/OR ALL IMPLIED WARRANTIES OF MERCHANT-ABILITY, FIRMNESS FOR A PARTICULAR PURPOSE AND/OR ANY WARRANTY WITH REGARDS TO ANY CLAIMS OF INFRINGEMENT.
LIMITATION OF LIABILITY
THE LIABILITY OF TMAX DIGITAL INC. , IF ANY, ANY PURCHASE’S SOLE AND EXCLUSIVE REMEDY FOR DAMAGES FOR ANY CLAIM OF ANY KIND WHATSOEVER, REGARDLESS OF THE LEGAL THEORY AND WHETHER ARISING IN TORT OR CONTRACT, SHALL NOT BE GREATER THAN THE ACTUAL PURCHASE PRICE OF THE PRODUCT WITH RESPECT TO WHICH SUCH CLAIM IS MADE. IN NO EVENT SHALL TMAX DIGITAL INC. BE LIABLE TO PURCHASE FOR ANY SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND INCLUDING, BUT NOT LIMITED TO , COMPENSATION, REIMBURSEMENT OR DAMAGES ON ACCOUNT OF THE LOSS OF PRESENT OR PROSPECTIVE PROFITS OR FOR ANY OTHER REASON WHATSOEVER.
The LCD panel is an innovative device that is manufactured to precise tolerances with active performing pixels of at least 99.9%. As such, it is NOT a malfunction to view multiple nonperforming pixels on your screen. All warranties implied by state law are expressly limited to the duration of the limited warranty set forth above with the exception of warranties implied by state law. The foregoing warranty is exclusive and in lieu of all other express or implied warranties, guarantees, agreements etc., with respect to repair or replacement of any parts. We shall not be liable for any special, indirect, or consequential damages of any kind including, but not limited to, compensation, reimbursement or damages on account of the loss of present or prospective profits or for any other reason whatsoever.
This warranty gives you specific rights though these rights may vary from state to state. Some states do not allow limitations on the duration of the warranty or exclusions and limitations of incidental or consequential damages, so the above may not apply to you.