FAQ's

 

What is your return and shipping policy?

REFUND POLICY

The Refund Policy for returns is 15 days from shipping date on finished goods such as laptops, and other consumer electronics (CE) products. Accessories and parts such as rechargeable batteries, remote controls, and adapters are final sales unless an incorrect model number was ordered or the accessory is found not to be compatible for the device intended.  Any return must include the following: original packaging, box, Styrofoam, plastic bags, manuals, cords, etc. Package(s) must be received with a valid return authorization number written clearly and attached to the package.  It is subject to a 15% restocking fee. To obtain a valid return merchandise authorization number (RMA#), email us at cs@nuvision.com or call (866) 490-9945.

DEFECTIVE RETURNS

Defective Returns will be accepted for exchange within 15 days of the shipment date. Email us at cs@nuvision.com or call (866) 490-9945 to have your device diagnosed. Once a claim has been determined, you will receive a valid return authorization number (RA#). This number must be clearly written on your package to insure that an exchange is processed appropriately. You are responsible for the transportation costs to our warehouse and NuVision will pay the cost of shipping back to you. After inspection, should any return be determined not to be defective, as reported, it will be subject to a 10% handling charge and the cost of shipping the package back to you.

REFUSED SHIPMENT PACKAGES

Refused Shipment Packages received without a valid return merchandise authorization number (RMA#) clearly written on the outside of the package will be refused by our warehouse. To obtain a valid return authorization number (RMA#), email us at cs@nuvision.com or call (866) 490-9945.

CANCELLED ORDERS

On Cancellation Orders we incur shipping and handling costs. In the event that an order is cancelled or refused, it will be subject to a 15% restocking fee. If it is determined that a shipment was made in error by NuVision, we will accept the return back at our expense and credit your account or ship out the proper product immediately upon the receipt of the returned item(s).

SHIPPING POLICY (AVAILABLE IN USA ONLY)

  • Shipping times are estimated in business days. Ground = 3-8 business days, 2nd Day = 2 business days, Priority = 1 business day.
  • Weekend deliveries are not available.
  • Ground shipping is not available to all locations.
  • We do not ship to PO Boxes, or APO/FPO.
  • Finished goods shipments (Laptops, convertibles, 2 in 1's, and Tablets) will require a signature for delivery.
  • We do not ship internationally

Can I change my shipping address?

Unfortunately, you cannot after your order has been submitted. Orders with physical shipments are immediately sent to our fulfillment center and the system cannot change them. 

Does my billing address have to match the address on file with my credit card?

Yes. For credit card verification you must enter your billing address exactly as it appears on your credit card statement. We will not ship to another address for security reasons.

How do I order for my business or institution?

You may contact our Business to Business (B2B) Sales Department to discuss your particular corporate, small business, health service or educational institution needs. If you are a CTO, IT specialist or business owner please call the B2B hotline at (909) 923-8686 extension 5400 or email your request to info@nuvision.com. 

 

Any other questions?

For other questions please call us at (866) 490-9945 or email to info@nuvision.com