On my TM800A612R (SOLO 8) my Google Play Store is not working, how do you fix it?

You would need to do a System update on your tablet. Please go to the following: Setting, scroll down to” ABOUT THE TABLET”, Tab on System Update. Please make sure your on WIFI to perform this.

Another option is that you can download the file from the download center of our support page( to your computer and save it to a micro SD card (min 2GB)Once complete you would need to do is insert the memory card to the tablet and press the power button and volume (-) minus at the same time till the Nuvision logo appear. Using the volume buttons scroll down to “APPLY UPDATE FROM SD CARD.” Press the power button to accept it. Tap on the ZIP and highlight it. Press the power button to accept it.

I see that my tablet has an app called OTA update. What is this for?

OTA app on the tablet is for us to fix any bugs in the tablet that has been reported. If there is a fix for any bug issues reported then it’s possible we can fix the issue by providing an OTA update onto the tablet. Some tablet may use a system update depending on the IOS on the tablet.

How do I transfer my apps to my external SD card?

First your unit must be running 6.0 Marshmallow. Once you insert the micro SD card, the tablet will prompt you to select the option you wish to use. You would need to select “USE AS INTERNAL STORAGE” and follow the prompts to you the set up the micro SD card.

Please note: It would format the card in which it would not work on any other devices.

How do I transfer my apps to an External SD card using 5.1 Android or earlier versions?

Anything before Android 6.0 Marshmallow, you would not be able to transfer apps to an External SD card. There may be some third party apps that may allow you to do this or even root the tablet but we do not recommend doing this as it could result in damaging your tablet where it can void your warranty.

Why am I not getting all the memory than what the tablet states it has?

It states the total memory of the tablet. The operating system and back up files including the default apps take some of the total memory. You see what’s left of the total memory on the tablet.

Why does my tablet freeze? How can I unfreeze it?

Similar to computers, cell phones, and laptops, tablets also freeze. Usually, freezing occurs from overloading the processor, running too many App’s at the same time, or using the tablet while updates take place in the background. If you notice the tablet acting sluggish, check the notification bar for any updates and downloads or other unused apps that are open.

Try pressing and holding down the power button to turn the tablet off. Give it about 10-20 seconds and turn it back on and try using the tablet.

Why won’t the Tablet power on?

The tablet may require charging. Plug the AC adapter into wall making sure the tablet has a proper connection and is charging. • Try connecting the tablet to a computer using the USB cable and see if the tablet is charging. If the tablet is charging there may be a problem with the AC adapter. Please allow up to 10 to 30 minutes to see if the tablet is charging.

What should I do if my tablet won’t connect to the Internet?

Make sure the WI-FI setting on your tablet is set to ON. • Verify you’re SSID and password is correct on your router. (Typically, you only need to set this one time and the Tablet will remember it in the future.) • Check that your Firewalls are not blocking the tablet from connecting to the Internet.

Note: your wireless router must support WI-FI 802.11b/g. If your router supports 802.11n make sure it’s configured to accept 802.00b/g. To ensure that you are making the correct text entry enable SHOW PASSWORD located below the password entry.

Why are some Google Play Applications (Apps) not compatible with my tablet?

When developers make apps, they have to specify any hardware/software requirements such as if the app needs GPS, telephony features, or if it will only work on a certain Android operating systems. Another reason it may be incompatible by Google Play is that it is set to require a certain screen resolution - or maybe portrait/landscape mode defaults. Also can be an update that the app performed which caused it to be incompatible.

Can I upgrade my Android operating system on my tablet to the newest one available?

The unit only operates on Android IOS that currently on the tablet and updating the OS is not an option. Companies charge extra for upgrades, we don't offer an upgrade feature because sometimes the hardware on the tablet can’t keep up with new OS.

Any updates available will occur when you connect to the WIFI. If we ever have an update on the tablet we will notify you if you registered the product or Android will provide you their fix for this.

What do I do if I forgot my password or the correct lock pattern?

Contact Customer Service via email or (800) 890-1288 and you will be given instructions on how to perform a factory reset. Note: a factory reset will delete all personal data. Numerous models and different operating systems have different ways on resetting the unit.

How do I connect to Bluetooth?

To use your Bluetooth, you'll first need to make sure you turn Bluetooth on.

  1. First, go to your Settings.
  2. Then tap on Bluetooth.
  3. Make sure it is switched "ON".
  4. If your device is not appearing, please check your Bluetooth device to make sure Bluetooth is on and searchable.
  5. If your device is not appearing, please check your Bluetooth device to make sure Bluetooth is on and searchable.

How do you transfer files from my tablet to my computer?

  1. Plug your tablet to your computer using the usb cable
  2. Your tablet will be recognize as a media device or mass storage
  3. Tab on touch for more option or make sure it’s on file transfer or mass storage.

How can I sync my email to the Tablet?

To sync your email to the Tablet, go to SETTINGS, scroll down to PERSONAL and select ACCOUNTS & SYNC. Select ADD ACCOUNT in the upper right corner. A pop-up window will appear giving you the option to add a corporate, regular, or Google email account (including Gmail). Select the type of account to sync with the tablet and follow the prompts. You will be asked for an email address, username and password.

Can NuVision repair my Tablet if the glass display breaks or if I drop it in water?

Please read the Warranty Statement at the end of the instruction manual. This type of damage is not covered by the NuVision Warranty so contact NuVision Customer Service to learn about available options.