Refund Policy for a return is 14 days from shipping date on finished goods such as tablets, and other consumer electronics (CE) products. Accessories and parts such as rechargeable batteries, remote controls, and adapters are final sales unless an incorrect model number was ordered or the accessory is found not to be compatible for the device intended. Any return must include the following: original packaging, box, Styrofoam, plastic bags, manuals, cords, etc. Packages must be received with a valid return authorization number clearly written on a separate piece of paper, attached to the package. It is subject to a 15% restocking fee. To obtain a valid return merchandise authorization number (RMA#), email us at firstname.lastname@example.org or call (866) 490-9945.
Defective Returns will be accepted for exchange within 15 days of the shipment date. Email us at email@example.com or call (866) 490-9945 to have your part diagnosed. Once a claim has been determined, you will receive a valid return authorization number (RA#). This number must be clearly written on your package to insure that the exchange is processed appropriately. You are responsible for the transportation costs to our warehouse and Tmax Digital will pay the cost of shipping back to you. After inspection, should any return be determined not to be defective, as reported, it will be subject to a 10% handling charge and the cost of shipping the package back to you.
Refused Shipment Packages
Refused Shipment Packages received without a valid return merchandise authorization number (RMA#) clearly written on the outside of the package will be refused by our warehouse. To obtain a valid return authorization number (RMA#), email us at firstname.lastname@example.org or call (866) 490-9945.
On Cancellation Orders we incur shipping and handling costs. In the event that an order is cancelled or refused, it will be subject to a 15% restocking fee. If it is determined that a shipment was made in error on the part of TMAX Digital, we will accept the return back at our expense and credit your account or ship out the proper product immediately upon the receipt of the returned item(s).