Frequently Asked Questions
I forgot my Password how can I gain access to my tablet / notebook?
Refer the instructions provided by Microsoft on how to reset your password: see http://windows.microsoft.com/en-US/windows-live/account-reset-password-forgot-faq If this does not work, then you would need to reset the tablet.
I recently purchased this tablet and would like to have the latest Windows update what would be best way to get my tablet updated?
To get the update faster it would be best to download the update directly from Microsoft. Here is the link: https://www.microsoft.com/en-us/software-download/windows10It will download the Microsoft Update Assistant tool where it will help keep your drivers and download the latest update.
How do you reimage my TM133WH710CE, TM141WT720C, NES11-C432SSA, NEBP12-C464SBA?
Make sure you change the format to the USB flash drive to NTFS
Right click on the drive (Different letter than C)
Change it from Fat32 to NTFS
Save the changes.
Download the software from our website.
It's a Zip file so you would need to extract the files to the USB drive.
Make sure all the files are on the USB drive extracted
Remove the USB drive from computer
Make sure your tablet is powered off
Insert the Flash drive to the USB port of the keyboard.
Power on the tablet and it should detect the flash drive and start downloading the software.
If not power off the tablet again and wait about a minute. Power on the tablet and press the ESC key repeatedly till you get to the BIOS. Scroll all the way to the right tab (last one) and scroll down to Boot Override and select the USB flash drive and press enter.
This should re-image the tablet.